Welcome to the gleenour.com website (the “Site”). These terms and conditions (“Terms and Conditions”) apply to the Site, Mint Signature Marketing PLT, a company incorporated in Malaysia under registration number LLP12327-LGN. Credit card payments that you make through the site will be processed by senangpay.my which is managed by Simplepay Gateway Sdn Bhd.
By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.
In these Terms and Conditions:
“Gleenour” means Mint Signature Marketing PLT;
“Contract” means the contract for the purchase and sale of Products, howsoever formed or concluded;
“Customer” means any individual who places an Order on the Site;
“Order” means the Order submitted by you to the Site to purchase a Product/Products from Gleenour;
“You” means the Customer who places an Order;
Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, “Submissions”) will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.
FORMATION OF A CONTRACT
The information set out in the Terms and Conditions and the details contained on this Site do not constitute an offer for sale but rather an invitation to treat. No Contract in respect of any Products shall exist between you and us until we have shipped the Products to your address. A Contract will relate only to those Products which we deliver to you.
To submit an Order, you will be required to follow the online shopping process on the Site. After this you will receive an Order Confirmation which will act as an acknowledgement of your Order. An Order is only considered accepted by us upon your Order being shipped to the delivery address provided by you.
ORDER ACCEPTANCE AND PRICING
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any Order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any Order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your Order and notify you of such cancellation. We shall have the right to refuse or cancel any such Orders whether or not the order has been confirmed and your credit card or bank account charged.
We aim to deliver the Product to you at the place of delivery requested by you in your Order and the delivery time indicated by us at the time of your Order checkout.
We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
Please note that there are cases when an Order cannot be delivered to some locations. The Site shall inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.
If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within one week of our first attempt to deliver the Product to you) accept delivery, we may (without affecting any other right or remedy available to us) no longer make the Product available for delivery or collection and notify you that we are immediately cancelling the applicable Contract, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the Contract, less our reasonable administration charges (including for attempting to deliver and then returning the Product, and any storage fees).
CANCELLATION BY CUSTOMER
Order cancellation will be accepted before an Order is being dispatched. You may contact [email protected] for Order cancellation. We regret to inform that no cancellation is allowed once an Order has been dispatched.
RETURNS AND REFUNDS POLICY
No returns for “change of mind” reason.
If Product is faulty, we will provide an exchange or refund provided the item is returned within seven (7) days of receipt with proof of purchase.
All items must be received by Gleenour in order for a Customer to be eligible for a refund or exchange. You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you.
All Product descriptions, information and materials posted on this Site are provided ‘as is’ and without warranties express, implied or otherwise howsoever arising.
Product image as seen on the Site may slightly differ from the actual Product that you receive.
If the item you receive is faulty, please contact [email protected] and provide your Order number, your name and address, details of the Product and the reason for return, and whether you require a refund or exchange.
In the event the Product returned is not faulty, we may at our discretion decide not refund or exchange for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.
TRADEMARKS AND COPYRIGHTS
All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, photos, video, music, sound, and their selection and arrangement shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under Malaysia copyright laws and international conventions. All rights are reserved.
APPLICABLE LAW AND JURISDICTION
These Terms and Conditions shall be interpreted and governed by the laws in force in Malaysia. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Government of Malaysia to waive any objections based upon venue.
Any controversy, claim or dispute arising out of or relating to these Terms and Conditions will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Malaysia in English and governed by Malaysian law. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Malaysia and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.